Do I need a Twilio account or any technical setup?
No. OnCall AI handles everything. We provision a local phone number for you automatically when you sign up. You just fill out a 5-minute form about your business — no accounts, no code, no tech skills needed.
What happens to my existing business phone number?
You keep it. You simply set your existing number to forward calls to your OnCall AI number. On AT&T, T-Mobile, and Verizon this takes about 30 seconds — dial *72 followed by your OnCall number. Your customers keep calling the same number they always have.
How does the AI know about my business?
During setup you tell the AI your hours, services, prices, and common questions. The AI uses exactly that information on every call. You can update it anytime from your dashboard — changes go live instantly.
What if a caller asks something the AI doesn't know?
The AI will say it doesn't have that information and offer to take a message or transfer to you directly. You can also set an escalation number in your settings for complex calls that need a human.
Can the AI actually book appointments?
Yes. The AI collects the caller's name, service needed, and preferred time — then confirms the booking and adds it to your dashboard calendar instantly. The customer gets a text reminder before their appointment automatically.
Is there a contract or can I cancel anytime?
No contracts. Cancel anytime from your dashboard with one click. We don't believe in locking customers in — we'd rather earn your business every month.